Return & Refund Policy

At Bink: Glass water bottles that help you track your daily water ..., your satisfaction is our priority. If your purchase does not meet your expectations, please review the specifics below to understand how returns and refunds are handled.

Return Eligibility and Timeframe

You may request a return within 30 days of receiving your order provided all these conditions are met:

• The product remains unused, undamaged, and in its original condition.
• The item is returned in its original packaging, including all accessories and attached tags.
• You submit valid proof of purchase such as an order number or receipt.

Products that do not meet these conditions or were purchased from unauthorized resellers are not eligible for return. Additionally, items that have been used, washed, or damaged by the customer cannot be returned.

How to Start a Return

To begin a return, contact our customer service team at muireannelena9597@hotmail.com with your order number and the reason for your return. After we approve your return, we will provide detailed instructions for sending the product back to us.

Return Shipping Costs

• If your return is due to a product defect or an error on our part, Bink will cover the cost of return shipping.
• If you choose to return the item for personal reasons, such as a change of mind, you will be responsible for paying the return shipping fees.

Refund Process

When we receive your returned item, we will inspect it and notify you whether your refund has been approved or denied.

If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that additional time may be required by your bank or credit card provider to reflect the refund in your account.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at muireannelena9597@hotmail.com with your order number and a clear photo showing the issue. We will arrange a replacement or refund for you at no additional cost.